ODIN Checkpoint Support Coordinator
Exciting Career Opportunity: ODIN Checkpoint Support Coordinator
Recruiter: HR Genie
Job Reference: OdinCSC/24
Date Posted: October 11, 2024
Location: Port Elizabeth, South Africa
Salary: Market-Related
Overview
Are you a detail-oriented individual with a passion for technology and customer support? Jendamark Automation is thrilled to announce an exciting opportunity for the position of ODIN Checkpoint Support Coordinator. This role is pivotal in ensuring that our ODIN Checkpoint Systems run smoothly and effectively, meeting and exceeding customer expectations. If you are enthusiastic about technology, enjoy problem-solving, and are eager to contribute to a dynamic team, we want to hear from you!
About Jendamark Automation
Jendamark Automation is a leading company dedicated to providing cutting-edge automation solutions. With a strong commitment to innovation and customer satisfaction, we have established a reputation for excellence in our field. Our team is composed of talented individuals who share a passion for technology and a drive to achieve success together. As we continue to grow, we are looking for someone who can help us maintain our high standards of service and support.
Position Summary
As the ODIN Checkpoint Support Coordinator, you will be responsible for managing and maintaining the ODIN Checkpoint Systems, ensuring they are operational and meeting our customers’ needs. This position requires a proactive individual who can communicate effectively and troubleshoot issues with precision. You will play a critical role in the rollout and implementation of our systems, providing essential support to our customers and ensuring their satisfaction.
Key Responsibilities
Implementation Support
- System Rollout and Management:
- Support the rollout of the ODIN Checkpoint CMMS (Computerized Maintenance Management System) by ensuring its effective implementation at customer sites.
- Maintain the ODIN Checkpoint Systems in good working order to meet customer expectations.
- Customer Asset Management:
- Create and manage customer asset master data to ensure accurate tracking and management of customer assets.
- User Management:
- Oversee user access and management within the system to ensure that the right individuals have access to the necessary information.
- Scheduling and Monitoring:
- Schedule maintenance activities and monitor customer maintenance tasks to ensure timely and efficient service delivery.
- Feedback Loop:
- Relay customer feedback and concerns back to the development team to facilitate continuous improvement in our services and systems.
- Standard Operating Procedures (SOPs):
- Develop and maintain step-by-step SOPs for maintenance activities to standardize processes and enhance service delivery.
Technical Support
- Customer Query Management:
- Monitor all customer query and feedback channels, ensuring that all inquiries are addressed promptly and efficiently.
- System Testing:
- Conduct thorough testing of the ODIN Checkpoint system and associated technologies to ensure they are functioning as intended.
- Liaison with Developers:
- Collaborate with developers to troubleshoot and resolve any technical issues that arise, ensuring that solutions are implemented swiftly.
- Support Development Rollouts:
- Assist in the rollout of new product features and updates, ensuring that customers are supported throughout the process.
Product Support
- Continuous Improvement:
- Identify opportunities for product enhancements for the Checkpoint Web Application, Mobile App, and Raven Sensor, contributing to the ongoing development of our offerings.
- Customer Training:
- Provide training and support to customers on the use of the ODIN Checkpoint system and associated technologies, ensuring they are well-equipped to utilize the tools available to them.
Basic Requirements
To be considered for the role of ODIN Checkpoint Support Coordinator, candidates must meet the following requirements:
- Education:
- A minimum of Grade 12 is required, and recent graduates in engineering or user support IT will have a distinct advantage.
- Language Proficiency:
- Proficiency in English (reading, writing, and speaking) is essential. Knowledge of Afrikaans is a plus.
- Driver’s License:
- A valid Code 8 driver’s license is mandatory for this position.
Key Skills
- Technical Proficiency:
- Familiarity with various software applications and troubleshooting methods will be beneficial in addressing customer issues effectively.
- Communication Skills:
- Strong verbal and written communication skills are essential for liaising with customers and collaborating with team members.
- Problem-Solving Ability:
- An analytical mindset and the ability to think critically will be key in resolving technical issues and improving processes.
- Interpersonal Skills:
- Excellent interpersonal skills are vital for building strong relationships with customers and colleagues alike.
Why Join Us?
At Jendamark Automation, we value our employees and strive to create a supportive work environment. By joining our team, you will have the opportunity to work with innovative technologies and contribute to exciting projects that make a difference. We offer competitive market-related salaries and a dynamic workplace where your contributions will be recognized and appreciated.
How to Apply
If you are ready to take the next step in your career as the ODIN Checkpoint Support Coordinator, we invite you to submit your application. Please visit Black Child South Africa Job Listings to apply for this position. We are looking for dedicated individuals to join our team, and we would love to hear from you!
Final Thoughts
This is a fantastic opportunity to become part of a leading company that values innovation and customer satisfaction. If you are passionate about technology, enjoy solving problems, and want to contribute to a team that makes a difference, we encourage you to apply. We look forward to welcoming you to our team and working together to achieve success!
Please note: Preference will be given to candidates from designated groups as per the Employment Equity Act, No. 55 of 1998. Jendamark Automation reserves the right not to make an appointment. Only shortlisted candidates will be contacted for interviews.
