Junior Call Centre Agent
Job Title: Junior Call Centre Agent
Recruiter: Sydsen
Job Reference: DT000424/NjvR
Date Posted: Friday, October 11, 2024
Location: Centurion, South Africa
Salary: Negotiable
Application Link: Apply Here
Listing Website: Black Child South Africa (blackchildsa.com)
Position Overview:
Are you looking to jumpstart your career in customer service? Sydsen is seeking a dedicated and enthusiastic Junior Call Centre Agent to join our dynamic team in Centurion, South Africa. If you have strong communication skills, are passionate about delivering excellent service, and are eager to grow in a professional environment, this could be the perfect opportunity for you. This role will provide valuable experience in a call centre setting, where you’ll work closely with clients and colleagues to meet project objectives through outbound calling, lead nurturing, and effective client communication.
As a Junior Call Centre Agent, your primary responsibility will be to engage with consumers on behalf of our clients, ensuring that their needs are met and that all project goals are achieved. You will play a key role in nurturing client relationships through timely follow-ups and effective communication via phone calls and emails. The role also involves managing inbound calls, providing assistance, and ensuring that all inquiries are addressed professionally.
What You’ll Be Doing:
In this position, you will be tasked with reaching out to consumers, nurturing client relationships, and processing leads using the tools and systems we provide. You will work to ensure that project goals are met while delivering exceptional customer service.
Here’s a closer look at your day-to-day duties:
- Outbound and Inbound Calls:
- Outbound Calling: As a Junior Call Centre Agent, your primary task will be making outbound calls to follow up on leads and nurture client relationships. You’ll engage with consumers in a professional manner and keep conversations aligned with the talking points provided. Your goal is to convert leads and meet agreed-upon project objectives.
- Inbound Call Handling: In addition to making outbound calls, you’ll be responsible for managing inbound calls directed to the call centre. Whether it’s answering inquiries or resolving concerns, you’ll be expected to provide a seamless and friendly customer experience.
- Email Correspondence:
- Along with outbound calls, email communication is a key part of the role. You’ll be responsible for sending follow-up emails and nurturing clients via written communication. You will manage designated inboxes and ensure timely responses to client inquiries and communications.
- Lead Management and Reporting:
- You’ll handle the recording, capturing, and reporting of new leads. As new leads come in, you’ll ensure that they are accurately logged in the CRM (Customer Relationship Management) system. Regular updates to the system are essential for tracking progress and ensuring that all potential clients are nurtured through the process.
- Nurturing Leads:
- Using a structured approach, you’ll follow the Lead Nurturing Method, which you will receive training on. You’ll ensure that all leads, whether new or existing, are nurtured in a way that meets the project’s specific objectives. This method will be key to maintaining high-quality customer interactions and achieving the desired conversion rates.
- Meeting Call Volumes and Conversion Goals:
- A significant part of your role will be meeting agreed-upon call volumes and delivering a 5% conversion ratio from leads processed. You’ll aim to not only meet but exceed performance targets while maintaining the highest standard of professionalism in each interaction.
- Professional Communication and Etiquette:
- A world-class telephone manner and above-average proficiency in English are essential to this role. You’ll be representing our clients and the company, so it’s crucial that every call is handled with care, respect, and attentiveness.
Key Responsibilities Include:
- Following up on all leads and nurturing them according to the project’s objectives and timeline.
- Handling both outbound and inbound call volumes while ensuring high standards of call quality.
- Managing emails, client inquiries, and communication through the designated inbox.
- Keeping accurate records and providing timely reports on lead management and client interaction.
- Maintaining a professional tone in all communications and ensuring conversations are focused and on point.
What You’ll Need to Succeed:
Success in this role is built on several important skills and attributes. If you possess the following qualities, you’re already on the right path:
- Attention to Detail: The ability to focus on the finer details, ensuring all information is captured accurately and all follow-ups are completed.
- Diligence: You will need to be reliable, proactive, and committed to meeting project objectives. Consistency is key to maintaining successful client relationships.
- Comfort with Repetitive Tasks: Call centre work can be repetitive, and it’s important that you are comfortable handling similar tasks throughout your shift.
- Excellent Communication Skills: Strong English language skills, with a focus on pronunciation and clarity, are critical. You’ll need to communicate effectively with a variety of consumers.
- Telephone Etiquette: A professional, friendly, and respectful approach is a must in all customer interactions, whether over the phone or via email.
- Minimum Qualification: A matric certificate is required for this role.
Why Join Us?
Sydsen offers an environment where learning and growth are encouraged. If you’re looking to develop your skills in customer service, sales, and lead management, this position offers excellent experience and growth opportunities. You’ll be joining a supportive team that values communication, hard work, and the desire to provide exceptional service to clients.
How to Apply:
If you are ready to take on this exciting opportunity and believe you have what it takes to excel as a Junior Call Centre Agent, we encourage you to apply now! You can submit your application by visiting this link. Please make sure to include your CV and any relevant qualifications.
Additional Information:
Please note that only candidates who meet the specified requirements will be contacted. If you have not received a response within 14 days, kindly consider your application unsuccessful. However, your profile will be retained in our database for future opportunities.
For more career opportunities, visit Black Child South Africa at blackchildsa.com. We look forward to helping you take the next step in your career!
