Workshop Administrator at a Leading Cycling Retail Store in Pretoria

Join Our Team as a Workshop Administrator at a Leading Cycling Retail Store in Pretoria

Recruiter: Absolut Career Personnel
Job Reference: PTA007418/Shell
Date Posted: October 11, 2024
Location: Pretoria, South Africa
Salary: R10,000 Monthly

Introduction

Are you passionate about cycling and possess strong organizational skills? Do you thrive in a fast-paced retail environment? If so, we have the perfect opportunity for you! We are seeking a motivated and knowledgeable Workshop Administrator to join our vibrant team at one of Pretoria’s largest cycling retail stores. In this role, you will play a vital part in the daily operations of our workshop, ensuring that everything runs smoothly while providing excellent service to our valued customers.

About Us

At our cycling store, we pride ourselves on delivering top-notch products and services to cycling enthusiasts. We understand that our customers are passionate about cycling, and our mission is to provide them with the best possible experience. As we continue to grow, we are looking for dedicated individuals to help us maintain our high standards and support our community of cyclists.

Job Overview

As the Workshop Administrator, you will be responsible for a variety of tasks that are essential to the smooth operation of our workshop. Your role will include workshop and warranty administration, managing goods receiving, liaising with clients, handling bookings, and overseeing the workshop reception. Additionally, you will assist in inventory control, ensuring that our stock levels are maintained and that we can meet our customers’ needs effectively.

Key Responsibilities

In your role as a Workshop Administrator, you will have the following key responsibilities:

1. Workshop Administration:
   You will manage all aspects of workshop administration, including scheduling repairs and maintenance for bicycles. This includes keeping track of bookings and ensuring that all tasks are completed on time.
2. Warranty Management:
   Handling warranty claims is a critical part of your role. You will be responsible for processing warranty requests, coordinating with suppliers, and ensuring that all warranty-related issues are resolved promptly.
3. Goods Receiving:
   When new stock arrives, you will oversee the goods receiving process, ensuring that all items are checked for accuracy and quality before they are added to inventory.
4. Client Liaison:
   Providing excellent customer service is essential in this role. You will be the first point of contact for clients visiting the workshop, addressing their inquiries, and providing updates on the status of their bicycles.
5. Booking Management:
   You will handle the booking system for workshop services, coordinating schedules for repairs, maintenance, and other services offered to customers.
6. Workshop Reception:
   As the face of our workshop, you will manage the reception area, ensuring that it is welcoming and organized. You will greet customers, answer phone calls, and manage any incoming queries.
7. Inventory Control:
   Assisting in the control of inventory will be an important aspect of your role. You will monitor stock levels, assist with inventory audits, and help maintain an organized storage area for parts and accessories.
8. Cycling Industry Knowledge:
   Your passion and knowledge of the cycling industry will help you connect with customers and provide them with valuable insights and recommendations regarding their needs.

Qualifications and Skills

To be considered for the Workshop Administrator position, we are looking for candidates who possess the following qualifications and skills:

• Education:
  A high school diploma is essential; additional qualifications in business administration or a related field would be advantageous.
• Experience:
  Previous experience in a retail or workshop administration role is highly preferred, particularly within the cycling industry. Familiarity with workshop processes and procedures will be beneficial.
• Cycling Knowledge:
  A strong understanding of bicycles, accessories, and the cycling industry is essential. Your ability to communicate effectively with cycling enthusiasts will greatly enhance the customer experience.
• Organizational Skills:
  You should possess excellent organizational and multitasking skills, as this role requires managing various tasks simultaneously.
• Customer Service Orientation:
  A strong commitment to providing outstanding customer service is crucial. You should have a friendly demeanor and be able to engage effectively with customers.
• Technical Skills:
  Proficiency in using computer systems and software for bookings and inventory management is required. Familiarity with workshop management software is a plus.
• Communication Skills:
  Strong verbal and written communication skills are essential, as you will be interacting with clients and team members regularly.

Benefits of Joining Our Team

By joining our team, you will become part of a vibrant and supportive work environment where your contributions are valued. Here are just a few benefits of working with us:

• Career Development:
  We believe in investing in our employees and providing opportunities for growth. You will have access to training and development programs that will help you advance in your career.
• Team Culture:
  We foster a collaborative and inclusive team culture where everyone is encouraged to share their ideas and contribute to the success of the business.
• Employee Discounts:
  Enjoy discounts on cycling products and accessories, allowing you to stay connected with your passion for cycling while benefiting from our offerings.
• Dynamic Work Environment:
  Working in a large retail cycling store means that no two days are the same. You will have the chance to engage with a diverse range of customers and tackle new challenges regularly.

How to Apply

If you are enthusiastic about cycling and possess the skills and qualifications we are looking for, we would love to hear from you! To apply for the Workshop Administrator position, please send your CV along with a cover letter detailing your experience and why you believe you would be a great fit for this role.

You can submit your application through Job Placements.

Conclusion

This is a fantastic opportunity to join a leading cycling retail store as a Workshop Administrator. Your expertise and passion for the cycling industry will contribute to delivering exceptional service to our customers and ensuring that our workshop operates efficiently. If you’re ready to take the next step in your career and make a difference in the world of cycling, we look forward to receiving your application! Join us and be part of a team that shares your love for cycling and dedication to providing the best service possible.