Planner

Job Title: Planner

Recruiter:
SA Commercial (Pty) Ltd

Job Ref:
CPT000125/ZJ

Date Posted:
Monday, September 30, 2024

Location:
Cape Town, South Africa

Salary:
R10,000 Monthly

Join Our Team as a Planner!

Are you ready to take your career to the next level? SA Commercial (Pty) Ltd is looking for motivated individuals to join our energetic team as a Planner. This position is crucial in ensuring that our operations run smoothly and our customers are satisfied. If you are enthusiastic, organized, and have a passion for customer service, we want to hear from you!

About the Role

As a Planner, you will be the face of our company, acting as the main point of contact for our customers. Your role is to manage customer interactions efficiently, ensuring that every experience they have with us is positive. This involves both inbound and outbound communication, scheduling appointments, and maintaining effective workflows.

Your primary responsibilities will include:

• Customer Interaction: You will represent our company professionally and knowledgeably. Your demeanor and expertise will help build strong relationships with our customers, fostering loyalty and trust.
• Managing Calls: Handling both incoming and outgoing calls will be a significant part of your role. You will be responsible for addressing customer inquiries and resolving concerns promptly. Your ability to communicate clearly will be essential in this aspect of the job.
• Workstream Management: You will ensure that priority workstreams align with our established Key Performance Indicators (KPIs). This means understanding what needs to be done and executing tasks efficiently to meet our targets.
• Appointment Coordination: You will reach out to customers to confirm next-day appointments, handling cancellations when necessary. This requires close coordination with relevant teams to ensure that changes are communicated effectively.
• Scheduling Jobs: Proactively scheduling jobs in engineers’ diaries is a vital function of your role. You will ensure that customer needs are met while optimizing the engineers’ schedules, leading to higher efficiency and productivity.
• Seamless Coordination: Your ability to coordinate the availability of both customers and engineers will help maintain a smooth operation. This means being aware of everyone’s schedules and making adjustments as needed.
• Email Management: Responding to incoming and outgoing emails quickly and accurately is part of your daily responsibilities. You will thoroughly document your communications to ensure clarity and facilitate team collaboration.
• Continuous Improvement: Actively seeking feedback from call monitoring and coaching sessions is essential for your personal development. By implementing suggestions, you will enhance your skills and contribute to our commitment to exceptional customer service.
• Issue Escalation: If you encounter any concerns or issues, you will be responsible for escalating them through the appropriate internal protocols. Your ability to address problems effectively will contribute to our overall success.

What We Are Looking For

We are seeking candidates who meet the following qualifications:

• Customer Service Experience: Ideally, you should have at least one year of experience in a customer-facing role, including both inbound and outbound calling. Your background in customer service and sales is crucial to your success in this position.
• Planning and Scheduling Skills: Previous experience in planning and scheduling, especially with knowledge of UK-wide geography, is highly desirable. This expertise will help you make informed decisions when coordinating appointments.
• Excellent Communication: Strong communication skills are essential for this role. You should be comfortable speaking with customers over the phone and communicating via email, presenting information clearly and professionally.
• Attention to Detail: A keen eye for detail is vital as you will be handling various tasks and ensuring that everything is documented accurately. Your commitment to high-quality service will set you apart.
• Workload Management: You must be able to manage a high volume of work efficiently. Prioritizing tasks and staying organized will be key to your success in this fast-paced environment.
• Technical Proficiency: Familiarity with multiple online systems, including Microsoft tools and our bespoke in-house systems, is important. You should be comfortable navigating different software applications to perform your job effectively.
• Sales Skills: Experience in objection handling and a natural flair for sales will benefit you in this position. Understanding customer needs and finding solutions will help you excel.

Minimum Requirements

To qualify for this Planner position, you must meet the following criteria:

• Clear Background Check: Candidates must have a clean ITC and criminal record to ensure the safety and trust of our clients.
• Educational Background: A minimum of a Grade 12 certificate is required. This ensures you have the foundational knowledge needed for the role.
• Availability for UK Shifts: You must be able to work UK shifts, which may differ from standard working hours in South Africa. Flexibility and adaptability will be crucial for success in this position.
• Transport Provided: We understand that commuting can be a challenge, so we offer transport to make it easier for you to get to and from work.

Why Work with Us?

Working as a Planner with SA Commercial (Pty) Ltd means becoming part of a vibrant team that values collaboration and excellence. Here are some of the benefits of joining our company:

• Career Growth: We believe in investing in our employees. You will have access to training and development opportunities that can help you advance your career within our organization.
• Supportive Environment: You will work in a supportive atmosphere where your contributions are recognized. Our team values teamwork and collaboration, ensuring you always have help when you need it.
• Dynamic Workplace: Our work environment is fast-paced and dynamic, making each day different and exciting. You will face new challenges and learn new things every day.
• Competitive Salary: We offer a competitive monthly salary of R10,000, along with potential performance bonuses based on your contributions to the team.

How to Apply

If you are ready to take on this exciting opportunity as a Planner, we encourage you to apply! Please submit your application through the following link: Apply Here.

Application Process

To apply, prepare a detailed CV highlighting your education, work experience, and skills relevant to the Planner role. Additionally, include a cover letter that explains why you are a great fit for this position and how your previous experiences have prepared you for this role.