Lodge Anchor at Bright Search Recruitment
Job Listing: Lodge Anchor at Bright Search Recruitment
Recruiter:
Bright Search Recruitment (Pty) Ltd
Job Reference:
JHB000720/HH
Date Posted:
Monday, September 30, 2024
Location:
Hazyview, South Africa
Overview
Bright Search Recruitment is excited to present a fantastic opportunity for a Lodge Anchor at a prestigious 5-star game lodge in the stunning Hazyview area of South Africa. We are looking for a passionate and dedicated individual with solid housekeeping experience. This role is essential in enhancing the overall guest experience, ensuring that everything runs smoothly, and providing exceptional service.
If you have a love for wildlife, an eye for detail, and a desire to create memorable experiences for guests, this position is perfect for you. Join a team that values excellence and strives to create a welcoming and luxurious atmosphere for all visitors.
Job Summary
As a Lodge Anchor, you will serve as the main point of contact for our guests, playing a crucial role in their experience at the lodge. Your responsibilities will involve overseeing the daily operations related to housekeeping and ensuring that every guest feels valued and well cared for. You will also facilitate various guest activities, manage feedback, and collaborate with different departments to maintain high service standards. This position requires someone who is not only skilled in housekeeping but also possesses strong interpersonal and communication abilities.
Key Responsibilities
1. Guest Relations
- Welcoming Guests: You will be the first face our guests see upon their arrival. Providing a warm welcome and ensuring they feel comfortable from the start is essential. Your friendly demeanor and professionalism will set the tone for their stay.
- Understanding Guest Needs: Throughout their visit, you will continuously assess and address guest needs. Whether it’s adjusting room settings or recommending local attractions, your attentiveness will enhance their overall experience.
- Building Relationships: Establishing strong relationships with guests is vital. You will engage with them regularly, seeking to understand their preferences and gathering feedback to improve their stay and encourage return visits.
2. Housekeeping Operations
- Maintaining Cleanliness: A key aspect of this role is overseeing housekeeping operations to uphold the lodge’s high standards of cleanliness and comfort. You will ensure that guest areas, including rooms, dining areas, and common spaces, are spotless and well maintained.
- Coordinating Staff: You will work closely with housekeeping staff, guiding them on the necessary tasks and ensuring they follow the lodge’s standards. This includes training new staff and conducting regular inspections to maintain quality.
- Inventory Management: Managing housekeeping supplies and inventory is also part of your responsibilities. You will ensure that the necessary items are always available, from linens to toiletries, and report any needs to management.
3. Facilitating Guest Activities
- Activity Coordination: You will assist in planning and coordinating various guest activities. This includes making dining reservations, booking safaris, and organizing special events. Your attention to detail will ensure that everything runs smoothly and guests have a memorable experience.
- Providing Information: As the lodge anchor, you will be knowledgeable about the lodge’s offerings and the surrounding area. You will provide guests with information about available activities, ensuring they make the most of their stay.
4. Feedback and Continuous Improvement
- Handling Feedback: You will be responsible for addressing any guest feedback and concerns in a prompt and professional manner. This includes listening carefully, empathizing, and implementing solutions where necessary. Your ability to resolve issues will contribute to an improved guest experience.
- Collaboration: Working with various departments is essential for maintaining a consistent service level. You will liaise with kitchen staff, tour guides, and management to ensure all guest experiences align with lodge protocols and expectations.
Requirements
To succeed in this role, candidates should meet the following requirements:
- Experience: Previous experience in a lodge or hotel setting is essential, with a strong background in housekeeping. Familiarity with high-end guest service is a plus.
- Communication Skills: Excellent verbal and written communication skills are crucial. You should be able to convey information clearly and build rapport with guests and team members.
- Organizational Skills: Strong organizational skills and attention to detail are vital. You will need to juggle multiple tasks and ensure nothing is overlooked in the guest experience.
- Problem-Solving Skills: A proactive approach to problem-solving is necessary. You should be able to anticipate guest needs and address any issues that arise efficiently.
- Flexibility: This position requires the ability to work flexible hours, including weekends and holidays. The nature of the hospitality industry means that guest needs can arise at any time.
- Passion for Wildlife: A genuine passion for wildlife and nature is essential. You should be excited about sharing the unique aspects of the lodge and the surrounding area with guests.
Why Join Us?
Working at this 5-star game lodge offers a unique opportunity to be part of a dedicated team committed to providing outstanding service. The serene environment and breathtaking landscapes create an inspiring workplace, where you can grow your skills in hospitality while connecting with nature.
By joining us, you will be contributing to a positive experience for guests from around the world. You will play an important role in creating memories that last a lifetime, and your efforts will directly impact their enjoyment of their stay.
Application Process
If you are ready to take the next step in your career and meet the above qualifications, we invite you to apply for the Lodge Anchor position. To submit your application, please visit this link and follow the instructions provided.
Don’t miss out on the chance to work in a beautiful setting and make a difference in the lives of our guests. We look forward to hearing from you!
This expanded job listing offers more detailed insights into the Lodge Anchor role while maintaining clarity and simplicity. It also highlights the importance of the position and the positive impact the candidate can have on guest experiences.
