Floor Supervisor (Junior Manager)
Job Title: Floor Supervisor (Junior Manager)
Location: Johannesburg, South Africa
Recruiter: Cre8work
Job Reference Number: 467412995
Date Posted: October 12, 2024
Application Link: Apply Here
Job Overview:
Are you ready to take the next step in your retail career? We have an exciting opportunity for a Floor Supervisor (Junior Manager) at a leading retail establishment in Johannesburg. In this role, you will be a pivotal part of the management team, assisting in the smooth operation of the store and contributing to an exceptional shopping experience for our customers. If you are a motivated individual with a passion for retail and a desire to advance in your career, we encourage you to apply!
Position Summary:
The Floor Supervisor plays a crucial role in supporting the store manager in overseeing various aspects of store operations. Your responsibilities will span across staff management, customer service, inventory control, and compliance with company policies. This role is ideal for individuals who aspire to develop their managerial skills and are looking to advance to more senior positions within the retail industry.
Key Responsibilities:
Store Operations:
- Daily Management: Assist in managing the daily operations of the store, which includes handling opening and closing procedures, ensuring everything is in order for a seamless customer experience.
- Store Maintenance: Ensure the store is consistently clean, organized, and well-stocked. Your attention to detail will help create an inviting atmosphere for shoppers.
- Policy Compliance: Monitor activities on the sales floor to ensure adherence to company policies and procedures, thus maintaining a high standard of service.
Staff Supervision:
- Team Leadership: Support the store manager in supervising and training employees. Your leadership will inspire team members to perform their best and achieve store goals.
- Schedule Management: Help coordinate staff schedules to ensure that peak hours are adequately covered, optimizing customer service and efficiency.
- Performance Feedback: Provide constructive guidance and feedback to staff, helping them to develop their skills and enhance team morale.
Customer Service:
- Exceptional Experience: Deliver outstanding customer service by addressing inquiries, concerns, and complaints promptly. Your ability to resolve issues will enhance customer satisfaction.
- Positive Environment: Ensure that the sales team creates a welcoming shopping experience for all customers, fostering loyalty and repeat business.
- Issue Resolution: Assist in managing escalated customer issues, working to resolve them in a manner that leaves customers feeling valued and satisfied.
Inventory Management:
- Stock Monitoring: Assist in tracking inventory levels and managing stock replenishment to ensure the store is adequately supplied with merchandise.
- Inventory Audits: Participate in regular inventory audits to ensure the accuracy of stock records and prevent shrinkage.
- Receiving Stock: Collaborate with the receiving team to ensure new stock is processed and displayed promptly, keeping the sales floor vibrant and appealing.
Sales and Merchandising:
- Visual Merchandising: Assist in implementing visual merchandising strategies designed to attract customers and maximize sales opportunities.
- Sales Targets: Monitor sales performance and actively contribute to achieving store sales targets through effective promotions and merchandising.
- Promotional Activities: Engage in promotional events and activities to drive customer engagement and sales, showcasing your creativity and initiative.
Compliance and Safety:
- Safety Standards: Ensure the store adheres to all safety regulations and company policies, maintaining a safe environment for both customers and staff.
- Safety Inspections: Assist in conducting regular safety inspections, addressing any potential hazards swiftly to mitigate risks.
- Security Measures: Help uphold security standards to prevent loss and protect the well-being of customers and staff.
Qualifications:
Education:
- A high school diploma or equivalent is required. An associate’s or bachelor’s degree in business, retail management, or a related field is preferred.
Experience:
- Retail Experience: 1-2 years of experience in retail, customer service, or a related field. Previous experience in a supervisory capacity is advantageous but not mandatory.
Skills:
- Leadership Abilities: Strong leadership and team management skills are essential to motivate and guide your team effectively.
- Communication Skills: Excellent communication and customer service abilities to foster positive interactions with customers and team members.
- Organizational Skills: Good organizational and problem-solving skills to navigate the fast-paced retail environment.
- Technical Proficiency: Basic proficiency in Microsoft Office Suite and point-of-sale (POS) systems is necessary for daily operations.
- Multi-tasking: Ability to work under pressure and handle multiple tasks efficiently in a dynamic setting.
Working Conditions:
- Hours: This is a full-time position, requiring flexibility to work evenings, weekends, and holidays as needed. Your commitment to working varied hours will support the store’s operational needs.
- Environment: The majority of your time will be spent on the sales floor, engaging with customers and overseeing store activities, with some time allocated for administrative tasks in the office.
Why Join Us?
As a Floor Supervisor, you will be part of a vibrant team dedicated to delivering excellent service and driving sales. This position offers a pathway for career advancement within the retail sector, allowing you to gain invaluable experience and develop your management skills. We are committed to creating a positive work environment where your contributions are recognized and valued.
How to Apply:
If you are excited about this opportunity and meet the qualifications, we encourage you to apply! Visit our application link here: https://www.jobplacements.com/jobList.asp.
Please note that only candidates who meet the specified qualifications will be contacted for further discussions. If you do not receive feedback within 14 days, kindly consider your application unsuccessful. However, we encourage you to explore other opportunities on our website.
This is your chance to grow in the retail industry as a Floor Supervisor in Johannesburg. If you are ready to embrace new challenges and enhance your career, we look forward to your application!
