Voice Technician
Job Title: Voice Technician
Recruiter:
Deka Minas Pty Ltd
Job Reference:
2236038381
Date Posted:
Saturday, September 28, 2024
Location:
Johannesburg, South Africa
Summary:
Deka Minas Pty Ltd is on the lookout for a skilled Voice Technician to join our dynamic team in Johannesburg. This position plays a crucial role in the telecommunications sector, focusing on voice communication systems. As a Voice Technician, you will be responsible for the installation, upkeep, and troubleshooting of voice technologies that are essential for our operations. Your expertise will help ensure that our voice networks run smoothly, providing high-quality communication services to our users.
Position Information:
The Voice Technician is tasked with overseeing all aspects of voice communication systems, ensuring they are installed correctly and functioning at peak performance. You will work closely with both technical teams and end-users, acting as a bridge between technology and communication needs. This role is vital for maintaining an efficient telecommunications environment, as it directly impacts the productivity and connectivity of our team and clients.
Key Responsibilities:
- Installation and Configuration:
- Setting Up Voice Systems: Your primary duty will be to install and configure Voice over Internet Protocol (VoIP) systems, Private Branch Exchange (PBX) systems, and other related voice hardware. This process involves understanding the specific needs of the organization and tailoring the voice systems accordingly.
- Managing User Accounts: You will also be responsible for setting up and managing phone systems, which includes creating user accounts, configuring call routing, and ensuring that each user has access to the necessary features for their roles. This may involve working with software tools to manage these settings effectively.
- Maintenance and Support:
- Monitoring Performance: A key part of your role will involve continuously monitoring the performance of voice networks. You will conduct regular maintenance checks to identify any potential issues and ensure that all systems are operating reliably.
- Troubleshooting Issues: When problems arise, you must be able to troubleshoot and resolve voice-related issues swiftly. This could involve anything from checking hardware connections to diagnosing software glitches. Your ability to act quickly will minimize downtime and maintain productivity.
- Collaboration:
- Working with IT and Network Teams: You will collaborate with IT and network teams to integrate voice services seamlessly with data systems. This requires strong communication skills and the ability to work as part of a team to achieve common goals.
- Vendor and Service Provider Liaison: In addition, you will work alongside vendors and service providers to manage and optimize voice solutions. Building good relationships with these external partners is crucial to ensuring we receive the best service and support.
- Documentation:
- Maintaining Accurate Records: You will need to keep detailed and accurate documentation of voice network configurations, diagrams, and any system changes made. This is important for both troubleshooting and for future upgrades or changes to the system.
- Reporting: Additionally, you will prepare regular reports on voice network performance and issues encountered. These reports will be invaluable for management to understand system effectiveness and areas that may need improvement.
- User Training:
- Training End-Users: As a Voice Technician, you will also provide training and support to end-users, helping them understand the features and functionalities of the voice systems. This may include conducting workshops or creating user manuals.
- Technical Support: You will assist users with any technical issues they encounter, offering solutions and guidance to ensure they can effectively use the voice systems.
Qualifications:
- Education:
- A bachelor’s degree in Telecommunications, Information Technology, or a related field is preferred. This educational background will provide you with the foundational knowledge necessary to excel in this role.
- Experience:
- Candidates should have at least 3 years of experience in telecommunications or voice technology support. Hands-on experience with VoIP, PBX systems, and telephony hardware is crucial, as it will allow you to hit the ground running.
- Skills:
- Technical Knowledge: A strong understanding of voice protocols such as SIP and H.323 is essential, along with a solid grasp of network fundamentals. This technical knowledge will enable you to troubleshoot issues effectively and implement solutions.
- Problem-Solving Skills: Proficiency in diagnosing and resolving voice quality issues and network connectivity problems is key to ensuring high standards of service.
- Familiarity with Regulations: It is also beneficial to have familiarity with telecommunications regulations and standards, as this will help ensure compliance and quality in our services.
- Certifications:
- While not mandatory, relevant certifications (e.g., Cisco CCNA Voice, Avaya, CCM, or similar) are considered a plus. These certifications demonstrate a commitment to the field and can enhance your understanding of complex voice systems.
Why Join Deka Minas Pty Ltd?
Joining Deka Minas means becoming part of a forward-thinking company that values innovation and teamwork. We offer a collaborative environment where your contributions will be recognized and appreciated. In this role, you will have the opportunity to work with cutting-edge technologies and play a significant part in enhancing our communication capabilities.
Application Process:
If you are excited about the opportunity to work as a Voice Technician and meet the qualifications listed above, we would love to hear from you! To apply for this position, please visit Job Placements to submit your application.
Conclusion:
This is a fantastic opportunity for individuals passionate about voice technology and telecommunications. If you enjoy solving problems, working in a collaborative environment, and making a significant impact on voice communication systems, then this role may be the perfect fit for you. Join us in enhancing communication systems that are vital for our business and our users!
