Restaurant Floor Manager
Job Title: Restaurant Floor Manager
Location: Waterfall Kyalami, Johannesburg, South Africa
Salary: R10,000 – R13,000 per month
Posted By: Restaurant Staff
Job Reference: RA57
Application Link: Apply Here
Date Posted: September 29, 2024
Overview of the Role
Are you passionate about the restaurant industry and possess strong leadership skills? Do you have the energy and enthusiasm to oversee a bustling restaurant environment? If so, we have an exciting opportunity for you as a Restaurant Floor Manager at our contemporary restaurant located in the vibrant Waterfall Kyalami area of Johannesburg. This position is ideal for someone who has a solid background in restaurant management and is eager to lead a dedicated team to deliver exceptional dining experiences.
About Our Restaurant
Our restaurant is a busy and popular destination known for its modern ambiance and exceptional service. We cater to a diverse clientele, providing a unique dining experience that emphasizes quality food and outstanding customer service. We are looking for a Floor Manager who can thrive in a fast-paced environment and contribute to our restaurant’s reputation for excellence.
Key Responsibilities
As the Restaurant Floor Manager, you will play a crucial role in the daily operations of the restaurant. Your responsibilities will include, but are not limited to:
- Team Leadership:
- Lead and motivate the front-of-house team, including waiters and support staff, to ensure high standards of service and efficiency.
- Conduct regular staff meetings to communicate goals, share updates, and encourage teamwork.
- Customer Relations:
- Greet guests upon arrival and ensure they feel welcomed and valued.
- Handle customer complaints and feedback professionally, ensuring prompt resolutions to maintain customer satisfaction.
- Develop positive relationships with guests to foster repeat business and enhance the restaurant’s reputation.
- Floor Management:
- Oversee the daily operations of the restaurant floor, ensuring smooth service during busy periods.
- Manage the seating arrangements and ensure efficient table turnover to optimize service flow.
- Ensure that the restaurant is clean, organized, and presentable at all times, upholding high hygiene standards.
- Staff Training and Development:
- Train new staff members in restaurant procedures, service standards, and company policies.
- Provide ongoing support and development opportunities for existing staff to enhance their skills and knowledge.
- Operational Procedures:
- Ensure compliance with all operational procedures, including opening and closing protocols.
- Maintain accurate records of sales, reservations, and inventory as required.
- Collaborate with the kitchen staff to ensure timely service and quality food delivery.
- Financial Responsibilities:
- Monitor daily sales and expenses, working to meet financial targets.
- Assist in preparing budgets and financial forecasts for the restaurant.
Qualifications and Requirements
To be successful in this role, candidates should possess the following qualifications and skills:
- Experience:
- A minimum of 2 years of experience in a busy restaurant environment is required, with specific expertise in floor management. Experience in fast food restaurants will not be considered for this position.
- Communication Skills:
- Excellent verbal communication skills are essential. You should be well-spoken and articulate, capable of effectively conveying information to staff and guests alike.
- Customer Service:
- Exceptional customer relations skills are a must. You should be able to build rapport with guests and handle complaints gracefully and professionally.
- Leadership Qualities:
- Strong leadership skills are essential for managing a team and ensuring high service standards. You should be self-motivated and capable of inspiring your team to deliver their best.
- Problem-Solving Abilities:
- The ability to think on your feet and make quick decisions is critical in a busy restaurant setting.
- References:
- All applicants must provide contactable references to verify their experience and suitability for the role.
Work Environment
As a Floor Manager, you will work in a dynamic and fast-paced environment where no two days are the same. You should be prepared to handle a variety of situations, from busy service periods to guest interactions. Your ability to remain calm and focused under pressure will be key to your success in this role.
Additional Information
- Salary: The salary for this position ranges from R10,000 to R13,000 net per month, commensurate with experience and qualifications.
- Application Process: Interested candidates are encouraged to apply by submitting their CV and a cover letter outlining their relevant experience. When applying, please quote the reference number RA57 in your email or application.
- Contact Information: For inquiries, you may reach us at 0848459057.
Why Join Us?
By joining our team, you will be part of a restaurant that values its staff and encourages professional growth. We believe in fostering a positive work environment where employees can thrive and contribute to the success of the business. You will have the opportunity to work with a talented team and make a real impact on our guests’ dining experiences.
Conclusion
If you are a passionate, energetic, and skilled individual looking to take the next step in your career, we would love to hear from you! This is a fantastic opportunity for a motivated person to showcase their skills and help lead our restaurant to new heights. Don’t miss your chance to be part of something special.
Apply now through this link: Apply Here, and become a part of our growing team at Waterfall Kyalami!
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