Administrator – Retail Store

Administrator – Retail Store

Recruiter: Green Marble Recruitment Consultants
Job Ref: JHB002131/MB
Date Posted: Thursday, September 26, 2024
Location: Sandton, South Africa
Salary: R7,000 per month

Job Overview:

An exciting opportunity has opened up for a dedicated and organized Administrator at one of our busy retail branches located in Rivonia. We are seeking someone who is strong in administration and capable of handling a wide range of tasks efficiently. Since many of our customers request reports in Afrikaans, it’s important that the candidate be fully bilingual in both English and Afrikaans.

If you’re someone who enjoys working in a fast-paced retail environment and has a keen eye for detail, this position could be the perfect fit for you.

Key Qualifications and Requirements:

• Matric/Grade 12 certificate is required.
• Fluency in English and Afrikaans, both in speaking and writing, is essential to communicate effectively with our diverse client base.
• Previous experience in administration is necessary to ensure smooth handling of daily tasks.
• Excellent communication skills, both verbal and written, are crucial for interacting with clients and staff members.
• A positive, customer-focused attitude, ensuring all customers are satisfied with the services provided.
• Punctuality and a strong work ethic, as this position requires adherence to retail hours.

Main Duties and Responsibilities:

1. Managing Branch Documentation:

• You will be responsible for the filing and organization of important branch documents. Keeping records up to date and in order will be essential for smooth operations.

1. Handling Customer Inquiries:

• Answering phone calls from clients in a friendly and professional manner, helping them with queries related to products, services, or bookings.

1. Cashier Assistance:

• Assisting with cashier duties when needed, especially during busy times, ensuring all customer transactions are handled accurately and efficiently.

1. Inventory Management:

• Assisting in stock-taking duties to ensure inventory levels are well-maintained and any discrepancies are reported.

1. Administrative Support to Branch Manager:

• Assisting the Branch Manager with various tasks to ensure the smooth day-to-day operations of the store. This includes supporting management in handling schedules, overseeing paperwork, and addressing immediate concerns.

1. Communication with Head Office:

• Maintaining communication with the head office regarding financial matters, inventory requests, or other essential reports to keep the store aligned with the company’s broader operations.

1. Booking Management:

• Organizing client bookings for our shooting range and confirming them via email. You’ll also follow up with customers to remind them of upcoming sessions and assist with any changes or questions regarding their bookings.

1. Training Session Coordination:

• Responsible for confirming weekly training bookings and ensuring all participants are informed of the schedule, including sending out emails with important details.

1. Data Entry:

• Entering all customer and transaction information into the company’s system accurately, ensuring data is kept up to date and accessible for management and other team members.

1. Client Follow-ups:

• Calling clients to collect certificates after completing their training or purchases, ensuring a professional and friendly follow-up to conclude the customer journey.

1. Customer Service:

• Address all customer queries and concerns, providing professional assistance and advising them on suitable training options or services the branch offers.

1. Retail Hours:

• This position operates under retail hours, so flexibility is essential. The store is open during the following hours:
  • Monday to Friday: 8:30 am – 6:00 pm
  • Saturday: 8:30 am – 3:00 pm (every other weekend)
  • Sunday: 9:30 am – 2:00 pm (every other weekend)
  • Public Holidays: 8:30 am – 3:00 pm

Why Join Us?

This is an excellent opportunity for someone who enjoys working in a dynamic retail setting and is passionate about delivering outstanding customer service. You’ll be part of a dedicated team in a busy branch where no two days are the same. Your administrative expertise and strong communication skills will make a real difference in how the branch operates and how customers experience our service.

How to Apply:

If this role sounds like a good fit for you and you have the necessary qualifications and skills, we would love to hear from you. To apply, please visit the link below:

Apply Now

Take the next step in your career by joining a company that values hard work, attention to detail, and a strong focus on customer satisfaction!